Frequently asked questions



How can I choose the correct size for Crespin shoes and belts ?

To determine your shoe and belt size, please refer to our size guide.

 

Can I exchange my shoes ?

If the shoes do not fit you, you can exchange free of charge for another size.

Please refer to the return policy.

 

Can I get a refund ?

All sales are final, but you can exchange for another size if the shoes do not fit you.

Please refer to the return Policy.

 

What payment method can I use ?

You can pay online using cards Visa, MasterCard, E-Cartebleue or Maestro.

 

Are my banking information secured ?

Yes, as online payments are processed through a platform using the SSL certificate (Secure Socket Layer).

 

How long does delivery take ?

Your order will be prepared and shipped within 72h. La Poste, our carrier, will contact you soon after collection to organize delivery with you.

 

Is the delivery reliable ?

Crespin trusts Colissimo La Poste for deliveries. After placing your order you will be notified by email with a tracking number to follow the progress of your shipment.

 

What happens if I am not home when my order is delivered ?

You will receive a delivery notification from the carrier to invite you to reschedule another delivery or pick up your order at the nearest La Poste bureau to the delivery address.

 

What is delivery price ?

Delivery is free of charge in France for every order above 60 euros. 7,60 euros will be charged for orders below this amount.

 

Can I try the shoes before to buy ?

You can try our shoes in one of our distributors.

 

Do you clear your products through sales at some point in time ?

We made ​​sure to offer our products at a fair price, both for consumers and sustainability of our business. Therefore, we cannot reduce prices of our products. Our prices would not be fair if we could afford such discounts.